Privacy Policy for Nostalgia Fix

Last Updated: July 9, 2025

Thank you for visiting Nostalgia Fix ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://NostalgiaFix.com (the "Website") and our AI-powered photo restoration services.

By accessing or using the Website and our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website or our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively about your photo restoration orders.

Email Address: We collect your email address to:
• Send you secure login links (we use passwordless authentication)
• Notify you when your photo restoration is complete
• Provide customer support and order updates
• Send important service announcements

Payment Information: We collect payment details through Stripe, our secure payment processor. We do not store your payment information on our servers. All payment data is handled directly by Stripe in compliance with PCI DSS standards.

Session Data: We maintain secure session tokens to keep you logged in and provide a seamless experience across our platform.

1.2 Photo Data

Photos You Upload: When you use our restoration service, we temporarily store the photos you upload for processing purposes only. These photos are:
• Encrypted during transmission and storage
• Processed using third-party AI services (primarily Replicate's image restoration technology)
• Automatically and permanently deleted from our servers after the 1-hour download period expires
• Never used for any purpose other than restoration
• Never shared with third parties except our processing partners (Replicate)

Processing Data: We store metadata about your restoration requests, including:
• Original file names (for your reference)
• Processing status and completion dates
• Token usage records
• Processing errors or success logs

1.3 Non-Personal Data

We use web cookies and similar technologies to collect non-personal information such as:
• IP address (for security and rate limiting)
• Browser type and version
• Device information
• Usage patterns and preferences
• Error logs and performance metrics

This information helps us improve our services, prevent abuse, and provide technical support.

2. How We Use Your Information

2.1 Service Provision
• Process your photo restoration requests
• Maintain your account and token balance
• Provide customer support
• Send service notifications and updates

2.2 Communication
• Send you secure login links via email
• Notify you when restorations are complete
• Provide customer support responses
• Send important service announcements

2.3 Security and Fraud Prevention
• Detect and prevent fraudulent activity
• Rate limiting to prevent abuse
• Secure authentication and session management

2.4 Service Improvement
• Analyze usage patterns to improve our platform
• Monitor service performance and reliability
• Troubleshoot technical issues

3. Data Sharing and Third-Party Services

3.1 Processing Partners
We share your uploaded photos with Replicate, our AI processing partner, solely for the purpose of photo restoration. Replicate processes your photos according to their privacy policy and security standards.

3.2 Payment Processing
Payment information is handled directly by Stripe, Inc. We do not store or have access to your full payment details. Stripe's privacy policy governs how they handle your payment information.

3.3 Service Providers
We may share limited personal information with trusted service providers who help us operate our platform, such as:
• Email service providers (for sending notifications)
• Analytics providers (for usage insights)
• Security services (for fraud prevention)

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

3.4 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Data Retention and Deletion

4.1 Photo Data
• Uploaded photos: Permanently deleted within 1 hour after processing completion
• Restored photos: Available for download for exactly 1 hour, then permanently deleted
• We do not maintain backups of your photos after deletion

4.2 Account Data
• Account information: Retained while your account is active
• Token purchase records: Retained for accounting and tax purposes (typically 7 years)
• Processing history: Retained for customer support purposes (metadata only, no actual photos)

4.3 Deletion Requests
You may request deletion of your account and associated data by contacting us at support@nostalgiafix.com. Note that some information may be retained for legal or legitimate business purposes.

5. Data Security

We implement industry-standard security measures to protect your information:
• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data
• Secure authentication using session tokens
• Regular security audits and updates
• Access controls and monitoring
• Secure deletion of photos after processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:
• Access: Request information about the personal data we have about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain uses of your personal data

To exercise these rights, please contact us at support@nostalgiafix.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email
• Your continued use of our services after changes take effect constitutes acceptance of the updated policy

8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Email: support@nostalgiafix.com
Website: https://NostalgiaFix.com

We aim to respond to all privacy-related inquiries within 48 hours during business days.

9. Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:
• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) where applicable
• Other applicable state and federal privacy laws

By using Nostalgia Fix, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.